Annual Purchasing Account: Order/Product Management

How do I use my credit account to pay for orders?

Once you have added all desired items to your shopping cart, click the Proceed to Checkout button on the cart page. In the payment method section of the Checkout page, select Credit (Bill Me) as the payment method. Entering your credit card details in this section will not be considered an extension of credit and will not be reported to the credit bureaus.

Do I need to have an approved membership account to order/purchase from the online store?

Any web visitor can view products in the Annual Purchasing Charge Account store, but most products require an approved account/activated membership to purchase. There may be products in the future that are available for purchase by non-members in the store.

What kind of products/services do you offer to members?

For our annual purchasing charge accounts, we sell physical products, information products, and digital marketing services in our store. Any products or services not available for purchase directly from the store, are not eligible for reporting for charge account holders.

Our physical products include products across a variety of categories, such as beauty products, car, and trucking accessories, mobile accessories, desk decor, personal protective equipment (PPE), health and fitness products, home improvement products, and more. 

How do I choose and place orders for your products?

You may visit our online store to see all the available products we have. Please note that all products are subject to availability, and we cannot guarantee that items will be in stock. 

Once your account approval email is received, you may immediately purchase from the store. Login to your account using the credentials created upon applying, then click Add to Cart below the products that you'd like to purchase, and these will be added automatically to your cart.

From there, you may go to Checkout once you are ready to complete your purchase, this will take you to another page where you can review your Shipping and Billing details. Click Place Order to complete the transaction. An invoice will be immediately sent to your billing email on file for your records.

How do I purchase Digital Products from the online store?

You can purchase digital services directly from the store by selecting the product from the Digital Services category.

How often do you add new products to your online store?

We regularly add new products and generally select inventory aligned with our customers' needs and the most common industries of our membership. 

Are all the items from your online store as described?

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. 

What do I do if I received the wrong item/order?

We always make sure to check your orders before shipping them, however, errors sometimes happen and we take full responsibility if we make an error.

If you received the wrong item/s (wrong color, design, size, etc.) please contact us immediately upon receiving it and we will send you a return label to replace your item as soon as possible.

Can I exchange the item I received for another item?

No. We do not offer returns or exchanges due to buyer remorse.

I realized that I mistyped my address and my order has been shipped, what do I do?

If (1) you provide an address that is unidentifiable by the courier, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery, the shipment will be returned to us and restocked. The refund (minus shipping) will automatically be applied as store credit and a new order must be placed if you want those items.

Which couriers do you use to send orders?

We use USPS and UPS as our main couriers for your orders.

What is your Return Policy?

We have a limited return policy for shipped physical products that can be viewed at: https://creativeanalyticsdc.com/shop/return-exchange-policy/  

To view our full refund policy for digital products/services/subscriptions, please see our Terms of Service.

What is your Return Address?

Mail your return items to our Returns Department at the address stated below:

Creative Analytics
Returns
12276 Wilkins Ave
Suite 335
Rockville, MD 20852

Please note that returns for buyers remorse will not be honored and refunds will not be given.

What if the product I want is not in your online store?

We'd be happy to hear your suggestions about the products that you would like to see in our store. You may contact our Customer Support team via email or call us at 1 (844) 335 3932 Mon-Fri 9:30 AM to 4:30 PM EST and our team can bring these up to our Warehouse team.  The more requests we receive for the same product/s, the more likely we'll add them to our store in the future.